This independent estate agency operates across a mid-sized town in the South West of England, managing around 50–60 rental listings per month. With a tight-knit team of negotiators and valuers focused on listings and viewings, they were struggling to keep up with tenancy progression and the growing admin load tied to compliance and renewals.
The agency’s in-branch team was spending too much time on post-offer admin; referencing, compliance documents, chasing signatures, and coordinating move-ins. Deals were stalling, clients were getting frustrated, and team members were stretched thin, often working late just to stay on top of paperwork.
We placed a dedicated remote property manager into their lettings team, working in sync with negotiators and using their CRM and e-signing tools to handle all post-offer admin through to move-in.
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