Our client is a growing London-based property management company overseeing a portfolio of over 800 residential units across multiple boroughs. With a lean local team focused on strategy and client relationships, they needed reliable operational support to handle growing admin, tenant communications, and compliance work, without significantly increasing office overhead.
The business was hitting operational limits. The local team was overwhelmed with inbound queries, maintenance coordination, arrears chasing, and reporting obligations. Core tasks were being delayed, and internal staff were increasingly bogged down in reactive admin, impacting both service levels and growth capacity.
Over 6 months, we built and embedded a five-person remote property management team into their operation. Each Seamless remote property manager was trained on their systems, processes, and communication style, functioning as a true extension of their local team.
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