How a Seamless Remote Property Manager Transformed Operations for a Northwest London Property Business

How a Seamless Remote Property Manager Transformed

Operations for a Northwest London Property Business

“Our Seamless property manager is like an extension of our team—efficient, reliable, and a real asset. They’ve taken the pressure off and helped us stay focused on growing the business.”

The client

A.A. Fishers is a family-run property management company based in the UK, overseeing around 150 residential and commercial properties. Unlike many agencies, they own most of the properties they manage and operate with their own in-house maintenance team. Letting is outsourced to specialist rental agents.

The challenge

When Seamless first placed a remote property manager into the business two years ago, the initial focus was on part-time support; handling calls and emails in the mornings, scheduling maintenance, and assisting with basic tenant admin. As the business grew, the demands increased. The client needed someone who could take ownership of more complex tenant coordination and property workflows.

How Seamless helped

Over time, our remote property manager became a critical part of the day-to-day operations, taking on an expanded role that now includes:

Tenant & occupancy management

Handling Tenant Communications: Managing inbound calls, emails, and incident reports from tenants.

Move-In / Move-Out Coordination: Arranging outsourced property inspections and logistics for tenant transitions.

Maintenance Scheduling: Using Fixflo to manage maintenance requests and coordinating the in-house team of three.

Rent Collection Support: Assisting with chasing arrears and sending reminders to tenants.

Tenancy Lifecycle Support: Coordinating tenancy agreements, renewals, and terminations with external letting agents.

Impact

With a Seamless remote property manager embedded in the business, A.A. Fishers gained consistent, high-quality operational support without increasing local staff costs. The role has evolved from basic admin to a fully integrated function that handles the bulk of tenant and maintenance coordination, freeing the leadership team to focus on growth and long-term planning.