• Handle fines from different UK boroughs and/or counties quickly and efficiently, preventing surcharges.
• Challenge each PCN by forwarding Drive Simple and client details and attaching required agreements.
• Utilise Excel spreadsheets to manage and track past PCNs.
• Streamline processes by adding changes to an Excel spreadsheet.
• Invoice clients using Chargebee and make payments using the Pleo app with virtual cards.
  
• Email correspondence with clients.
  
• Property Management, including handling lease agreements, tenant communications, and property inspections for UK & South African properties.
  
• CRM management on Hubspot, including organising lists, contact details, and inputting data using ChatGPT.
  
• Email campaigns, including sending newsletters and managing responses. 

Recent Experience & Projects

Property Management & Workflow Optimisation

• Supporting a client in the property management industry with high-volume messaging and task coordination using ClickUp, enhancing efficiency and workflow automation.
• Developed and refined skills in Xero for financial and accounting tasks.
• Applied Uizard for designing an app-related form builder, improving UI/UX concepts and workflow visualisation.
• Used GitHub for version control and collaboration on projects.
• Assisted in developing a property inspection app - this app is intended to help automate and simplify the inspection workstream and minimise paperwork.

• Teaching Coding and Robotics to Grade 1 to Grade 6 classes.

• Oversee all maintenance and work completed on client's homes in South Africa.
• Scheduling and overseeing maintenance and installation work required, including arranging call-outs and quotes.
• Source products and materials for custom projects.
• Managing all correspondence and arrangements between client and the tenants, including lease agreements, rental increases, notice to vacate property and assistance with new tenants.
• Personal ad-hoc property inspections, and annual inspections together with client to ensure houses are up kept and in good condition.
• Ensure all work is completed and in good order.
• Complete and maintain my client's books for each house.
• Processing payments.

• Manage all correspondence with clients and contracted companies, averaging 400 claims and clients per month.
• Arranging and managing collection and sales of items.
• Managing the company's master spreadsheet, including claim numbers, client names, addresses, contact numbers, items collected, mileage costs, sales made & salaries paid.
• Maintain all company paperwork and record keeping.
• Completing company books.
• Processing of salaries.
• Scheduling of appointments and diary management.
• Ordering of office supplies.

• Assisting an Estate Agent responsible for 210 houses in a golf Estate.
• Arranging all appointments between clients and Employer.
• Communicating on behalf of the client with suppliers.
• Scheduling of private appointments, including her children's Drs appointments, tutors, arranging collection of children and dropping children off from school, etc.
• Creating and managing Excel sheet schedules with her sales and rentals, including percentages paid out to other Agents, balances, creditors & debtors.

Before I joined the company, the Excel system in place was complex and inefficient. To improve this, I introduced a streamlined approach that organised the spreadsheets into distinct sections, greatly reducing workload. This involved creating a master sheet connected to seven supplementary sheets, enabling seamless data importation. The new system proved highly effective and was easily deployable on an international scale.

• Responsible for PAYE Payroll system for 464 employees.
• Digitalising archived payroll details to enable easier operations.