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Caryl Wright

I am a focused, meticulous property management and administrative assistant with a degree in Hospitality Management. Having worked in hotels both in South Africa and in the USA, as well as in retail stores, I have gained valuable experience with regards to customer interactions and meeting the expectations of a variety of different personality types.

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Working style
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Skills and Experience

Technical skills & Software tools

MS Office & Google Workspace
Asana & Trello
Arthur Online
Xero
Stripe
Ticketing Platforms
WordPress & Shopify
Zendesk
Slack
TikTok & Pinterest

Professional
skills

General Administration & Organisation
Property Management & Administration
Email & Diary Management
Research & Data Capturing
Documents & Scheduling
Travel Management & Booking
Project Management
Proofreading
Customer Service

Industry
Experience

Administration & Support Services
Property & Real Estate
Art & Design
Charities & Social Services
Hospitality

Additional languages

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Work Experience

Remote Property Manager
Outsourcery
Jan 2021 - Current
  • Managed 13 rental properties for a client, overseeing rental invoicing, timely rent collection, tenant queries, maintenance coordination, and rental agreements.
  • Coordinated new property builds for a property developer by sourcing skilled builders, issuing employment contracts, managing onboarding documents, tracking project timelines, and ensuring team alignment on project goals.
  • Experienced with property management systems, including working on the Arthur Online Property Management platform. Responsibilities included managing and updating compliance documentation to ensure all records were current and accurate.
  • Customer service.
  • Setting up, sending, and following up on invoices.
  • Assisting with setting up travel itineraries.
  • Creating sales proposals and fact sheets for potential clients.
  • Creating tracking systems for tasks.
  • Updating and monitoring various sales platforms.
  • Issuing and tracking payments.
  • Diary and email management.
Executive Assistant to the Directors
Grande Roche Hotel
May 2019 - Jul 2021
  • Ensuring all financial filing are up to date and maintaining revenue reconciliations.
  • Attending and recording minutes of operational and departmental meetings, compiling policies and procedures.
  • Supervising staff.
  • Responsible for all guest correspondence, fielding all communications and queries with vendors, agents, suppliers, etc.
  • Configuring of the Property Management System.
  • Generating and maintaining reservations.
  • Ordering and maintaining stock levels.
Food and Beverage Coordinator, Junior Banqueting Coordinator, Guest Services Agent
Grande Roche Hotel
Jun 2016 - Apr 2019
  • Managing restaurant reservations and recording guest numbers.
  • Invoicing and following up on payments.
  • Updating of menus and restaurant ordering systems.
  • Managing conferencing, banqueting, wedding, high tea, and group enquiries and reservations.
  • Hotel reservations and check-out on the Property Management System.
  • Managing guest complaints.
Project Coordinator
Language Inc.
Feb 2016 - May 2016
  • Project management duties, including editing and formatting translation projects.
  • Researching and writing articles for the company website.
  • Assigning projects for translation.
  • Following up on project progress.
  • Quality management of written works.
  • Meeting client deadlines.

Education & Certifications

BTech in Hospitality Management

Tshwane University of Technology

Diploma in Hospitality Management

Tshwane University of Technology
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